about

We believe every important conversation deserves a longer memory.

Reson exists to help teams preserve context, uncover insight, and build on every customer conversation instead of starting over.

origin

The idea behind Reson.

Every customer conversation creates knowledge. Yet most of it disappears once the meeting ends.

Teams remember conclusions, but the context behind those decisions slowly fades. Notes become scattered. Conversations stay locked in recordings. The same questions return.

Reson began with a simple belief: conversations shouldn’t disappear once they’re over.

evolution

The evolution of customer knowledge.

2022

Conversations created knowledge.

Every customer interaction produced valuable insight, but most of it disappeared after the meeting.

2022

Conversations created knowledge.

Every customer interaction produced valuable insight, but most of it disappeared after the meeting.

2023

Knowledge became fragmented.

Notes, recordings, and conversations spread across disconnected tools.

2023

Knowledge became fragmented.

Notes, recordings, and conversations spread across disconnected tools.

2024

Search became the new standard.

Teams could find conversations again, but understanding still depended on manual work.

2024

Search became the new standard.

Teams could find conversations again, but understanding still depended on manual work.

Today

Memory became institutional.

Every conversation becomes searchable knowledge your team can build on.

Today

Memory became institutional.

Every conversation becomes searchable knowledge your team can build on.

what we believe

The best customer relationships are built on shared understanding.

Every conversation is an opportunity to learn. We believe that knowledge should stay accessible, grow over time, and strengthen every decision that follows.

01

Every conversation deserves a lasting memory.

Customer insights shouldn’t disappear after meetings. Keep every conversation searchable, connected, and available across your team.

10m+

Conversations preserved

02

Context creates better decisions.

Shared understanding comes from complete conversations, not scattered notes. Give every team the confidence to move together.

96%

Search accuracy

03

Knowledge grows with every conversation.

Each interaction builds on the last, creating institutional memory that becomes more valuable with every customer conversation.

1m+

Insights uncovered

team

Meet the team behind Reson.

A small team building software that helps every customer conversation become knowledge your whole team can build on.

    Side profile portrait of a man wearing a black sweater.
Ethan Cole

Founder & CEO

Focused on helping teams turn everyday conversations into lasting institutional memory.

    Side profile portrait of a man wearing a black sweater.
Ethan Cole

Founder & CEO

Focused on helping teams turn everyday conversations into lasting institutional memory.

    Side profile portrait of a woman with dark hair wearing a black top.
Sophia Bennett

Co-Founder & CTO

Building reliable AI systems that transform conversations into searchable knowledge.

    Side profile portrait of a woman with dark hair wearing a black top.
Sophia Bennett

Co-Founder & CTO

Building reliable AI systems that transform conversations into searchable knowledge.

    Portrait of a man wearing glasses and a black shirt.
Daniel Kim

Head of Product

Designing workflows that make customer insights effortless to capture and use.

    Portrait of a man wearing glasses and a black shirt.
Daniel Kim

Head of Product

Designing workflows that make customer insights effortless to capture and use.

    Side profile portrait of a woman with her hair tied back wearing a dark shirt.
Emma Brooks

Head of Design

Crafting thoughtful experiences that make complex technology feel simple and human.

    Side profile portrait of a woman with her hair tied back wearing a dark shirt.
Emma Brooks

Head of Design

Crafting thoughtful experiences that make complex technology feel simple and human.

looking ahead

The future isn’t more information. It’s shared understanding.

Technology will continue to evolve. New tools will emerge, and workflows will change.

But the teams that succeed will be the ones that remember more, learn faster, and make better decisions together.

That’s the future we’re building toward.

Ready to begin

Bring every conversation together.

Every customer conversation becomes knowledge your team can search, share, and build on.

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